Three generations of hospitality expertise, from a single garage to hotels around the world.
Gaines Hospitality Group is an independent manufacturers' representative agency built on a simple idea: the people who furnish hotels should understand what it means to run one. That principle has guided three generations of the Gaines family and continues to define everything we do.
Ben Gaines I founded Gaines Manufacturing out of his garage with a hands-on approach to building quality furniture. What began as a small operation quickly earned a reputation for reliability and craftsmanship within the hospitality industry. Word spread not through marketing, but through the durability of the product itself.
The company partnered with hospitality pioneer Kemmons Wilson to manufacture furniture for Holiday Inn properties worldwide. From sofas and lounge chairs to bar stools and banquet seating, Gaines products found their way into hotels "from Memphis, Tennessee to Memphis, Egypt." This era cemented the Gaines name as synonymous with large-scale hospitality furnishing.
Under the leadership of Ben Gaines III, Gaines Hospitality Group has evolved from manufacturer to trusted representative agency. Our team brings over 35 years of combined experience in hotel operations, development, and procurement. We apply a hotelier's perspective to every stage of the process — helping our partners and clients turn furniture concepts into real, long-lasting quality.
We understand hotels from the inside out — operations, development, and procurement — not just catalogs.
We represent manufacturers who share our commitment to quality, integrity, and long-term partnership.
Three generations have taught us that reputation is earned one project at a time. We don't cut corners.
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